We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out-of-country support Services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about their needs after the contract is signed.

Here at F2F Telecommunications, we pride ourselves on retaining customers because of our quality work, products, and service instead of contracts that trap you in our services. Here are five top reasons why we value customer service as part of our business strategy rather than a checkbox for what a company is supposed to have.

5 Top Reasons Why Customer Service is Important

Customer service is both a way to interact with your customers and a problem-solving solution that has a meaningful impact on the company, the employees, and the people you serve. There are many reasons why quality customer service is important to have in your business, but here are five of the best ones:

1) It’s Cheaper to Retain

When you break down the numbers, it’s far more profitable to keep your customers than to have a high turnover. Customer service is a major factor in retaining customers and building a loyal base, making a steady stream of profit from repeat sales that you can count on instead of constantly spending money to elicit new sales only. It’s essentially very simple, the more customers you have the more profitable your company and the more growth potential you have. It’s difficult to do this when you’re constantly soliciting customers with no steady base.

2) Referrals Over Recruiting

Word-of-mouth is an old marketing strategy that will never lose its potency, simply because people are Social and will tell their friends and family members about a company or Product they like. Positive referrals come directly from existing customers and ones you’ve served in the past, and nothing damages a good reputation or creates negative word-of-mouth faster than poor customer service. The best part of having your customers say positive things about your service and brand is that it costs you nothing from your marketing budget.

3) Retaining Employees

Good customer service is partly built out of happy customer service agents and they’re likely to be happier with policies that don’t make them feel sleazy every day. Another aspect of how good customer service helps retain employees is management’s drive to keep them happy, which means they’ll work harder to satisfy your customers. It’s a positive cycle that includes customer service strategy and keeping your employees happy to provide better customer service that is reinforced by the policies you have.

4) Proactive Opportunities

It’s difficult to know that your company has an issue unless someone tells you about it. Having a good customer service team that actively listens to your customers can help you take a proactive approach to solving problems before they become big ones. This also means listening to your customer-facing employees and taking note of what they’re trying to bring your attention to. Not only does this provide the opportunity to solve an issue before it grows out of control, but it also helps build customer loyalty and feeds retention.

5) Gives a Competitive Advantage

As we mentioned at the beginning, poor customer service seems to be a popular option amongst larger companies and that gives us at F2F Telecommunications a competitive advantage that we’re dedicated to. By providing great customer service to our current customers, they’re likely to spread the word to friends and family members who aren’t happy with their current service. That can attract new customers to us and demonstrate to us that our customer service strategy is good for our customers, keeping both our company and our customers happy.

At F2F our customer service is not only in-country but local to you. In addition to our free remote moves and changes, our on-site technicians are always available when needed. We are very proud that we’ve had the same customers for over a decade, and welcome new businesses to our services. We continuously work hard to ensure every new customer is as happy and stays with us as long as our current customers do. To learn more about us, please click below.

F2F Telecommunications | Customer Service

Which are the Best Air Duct Cleaning Companies?

Are you searching for the best Los Angeles air duct cleaning company? It can be difficult to find the right company when there are so many on-line. It is important to remember that while all businesses claim to be the best in their field, not all of them are able to live up to those claims. Here are some things to look out for when choosing where to get services.

Avail the Service From a Reputable Company

A license should be obtained by the company. Although there is no legal requirement for purification and air duct cleaning companies in California, it is recommended that you inquire about their licensing status before hiring them.

Check to make sure that your contractor`s technicians have been trained in basic heating maintenance and air conditioning. This will guarantee that they have the right qualifications to work on cooling or heating systems and that their knowledge is accurate.

You must ensure that you only hire licensed technicians

It is best to hire an air conditioning or heating service that is licensed. This ensures that the technicians they use are skilled and capable of working with various types of equipment. There are a variety of different air handling equipment that are used throughout various business establishments.

Always ask questions

If you are not sure which type of service you need, then you should ask the company to show you a list of their training courses and the tools that they use to provide these services. You can visit this site to know more about reputable air duct cleaning services within the area of Los Angeles: https://www.facebook.com/NaturallyGreenCleaningLosAngeles/. You should consider switching to another company if you discover that others companies aren`t certified.

Always consider the feedback of clients

Customers can give you an idea of the quality and service you can expect from the heating and air conditioning repair business you are thinking about hiring. Many businesses with heating and air conditioning problems will have many customer testimonials.

If you do not see testimonials from a large number of people, then you should probably consider hiring another company. You should consider hiring the business to repair your heating or air conditioning system if you see testimonials from a lot of satisfied customers.

Understanding That Air Duct Cleaning Services is Highly Competitive

The reputation of the technicians who will work on your heat pump and air conditioners is another thing to be aware of. Air conditioning is highly competitive. To win business, many companies will seek to lower their prices.

You are looking for value for money

You could be charged more for poor quality services if you don`t take care. This will cost you more and make it harder to get your equipment replaced. It is not unusual for companies to charge three times the amount for air duct services. If you are trying to budget money for the long term, this business might not be right for you.

Companies with a long history

Another thing to consider is how long the company`s been in business. Many new businesses won`t have much experience with heat pump and air conditioning repair. Look for reviews online and ask local business owners about their experiences. You can often find out more about them by asking others.

Directory sites online are a great place to look for information about where to find the best air duct cleaning services in Los Angeles. Nearly every company owns a website. Many will gladly provide references from satisfied customers. Read customer reviews to learn more about air conditioning repair in your area. You can also learn about the workings of various air duct types.

How to Apply For an IVA

If you are wondering how to apply for an IVA, you may be wondering what the process entails. Before applying for an IVA, it is important to know what it involves. An IP will help you set up a plan and negotiate with your creditors to get your debts under control. The IP will work with you to determine the monthly payment you can realistically afford. This payment must be low enough to keep you from falling into a financial hardship. Your IP will then speak with your creditors to arrange a meeting to discuss your case. Your creditors will either meet in person, by phone, or even via video conference.

When you start to apply for IVA, you need to have some proof to back up your claims. The more documents you can provide, the better, because this will help the IP calculate the most affordable monthly payments and fees for your plan. Make sure that you are truthful when providing this documentation, because if it is inaccurate, it will hurt your application, and could lead to you paying more than you can afford. Your IP will need to see some of your recent bank statements and other documents to verify your income. If you have a mortgage or rent agreement, you should have this as well.

Your creditors will have the opportunity to approve or reject your application. For an IVA to be approved, you need to have seventy-five percent of your creditors vote in favor of it. Once 75% of the creditors have approved the application, the IVA will start. At this point, your creditors will be notified that all outstanding debt will be frozen. During this time, you will be expected to make regular monthly payments. You will also have to pay an IVA fee, which will be disclosed to your creditors.