We at F2F Telecommunications have heard countless horror stories from customers regarding contracts they were locked into and extremely poor customer service, partly as a result of auto-renew contracts and out-of-country support Services. It seems to be a standard practice among larger companies in our industry to catch customers and then forget about their needs after the contract is signed.

Here at F2F Telecommunications, we pride ourselves on retaining customers because of our quality work, products, and service instead of contracts that trap you in our services. Here are five top reasons why we value customer service as part of our business strategy rather than a checkbox for what a company is supposed to have.

5 Top Reasons Why Customer Service is Important

Customer service is both a way to interact with your customers and a problem-solving solution that has a meaningful impact on the company, the employees, and the people you serve. There are many reasons why quality customer service is important to have in your business, but here are five of the best ones:

1) It’s Cheaper to Retain

When you break down the numbers, it’s far more profitable to keep your customers than to have a high turnover. Customer service is a major factor in retaining customers and building a loyal base, making a steady stream of profit from repeat sales that you can count on instead of constantly spending money to elicit new sales only. It’s essentially very simple, the more customers you have the more profitable your company and the more growth potential you have. It’s difficult to do this when you’re constantly soliciting customers with no steady base.

2) Referrals Over Recruiting

Word-of-mouth is an old marketing strategy that will never lose its potency, simply because people are Social and will tell their friends and family members about a company or Product they like. Positive referrals come directly from existing customers and ones you’ve served in the past, and nothing damages a good reputation or creates negative word-of-mouth faster than poor customer service. The best part of having your customers say positive things about your service and brand is that it costs you nothing from your marketing budget.

3) Retaining Employees

Good customer service is partly built out of happy customer service agents and they’re likely to be happier with policies that don’t make them feel sleazy every day. Another aspect of how good customer service helps retain employees is management’s drive to keep them happy, which means they’ll work harder to satisfy your customers. It’s a positive cycle that includes customer service strategy and keeping your employees happy to provide better customer service that is reinforced by the policies you have.

4) Proactive Opportunities

It’s difficult to know that your company has an issue unless someone tells you about it. Having a good customer service team that actively listens to your customers can help you take a proactive approach to solving problems before they become big ones. This also means listening to your customer-facing employees and taking note of what they’re trying to bring your attention to. Not only does this provide the opportunity to solve an issue before it grows out of control, but it also helps build customer loyalty and feeds retention.

5) Gives a Competitive Advantage

As we mentioned at the beginning, poor customer service seems to be a popular option amongst larger companies and that gives us at F2F Telecommunications a competitive advantage that we’re dedicated to. By providing great customer service to our current customers, they’re likely to spread the word to friends and family members who aren’t happy with their current service. That can attract new customers to us and demonstrate to us that our customer service strategy is good for our customers, keeping both our company and our customers happy.

At F2F our customer service is not only in-country but local to you. In addition to our free remote moves and changes, our on-site technicians are always available when needed. We are very proud that we’ve had the same customers for over a decade, and welcome new businesses to our services. We continuously work hard to ensure every new customer is as happy and stays with us as long as our current customers do. To learn more about us, please click below.

F2F Telecommunications | Customer Service

You can do just about anything from your phone today – order groceries online, order a meal for delivery, purchase clothes, check the news – everything seems to be at your fingertips! But have you ever thought of how convenient it would be to be able to access your locks using your smartphone? With smart locks, you can enjoy the convenience of accessing your locks using a phone. If you are looking for enhanced, technologically advanced security, you might want to consider smart locks – locks you can access with your phone! We are a locksmith that is proficient in performing lock and security services, such as smart locks installation (locksmithdolton.net).
We are going to dive deeper into smart locks, and go over what they are, how they work, and why they can be beneficial. So, what are the benefits of smart locks? Why would you want them? Would you really use them? Keep reading for additional information!

More information: website

Many are looking to go the direction of a smart home. With Wi-Fi and all the advanced technological features coming out, day to day life is being made more and more convenient. When it comes to a smart lock with the addition of Wi-Fi, a user can take advantage of the ability to access their lock remotely using a smartphone.  Often, there are not any other connections required. Can you imagine being able to access your lock by Wi-Fi, or even through voice recognition? Now, thanks to new technology, this is perfectly feasible. With a smart lock, you might need to download an app on iOS, create an account, and choose your smart lock. You should then be able to set up things between the phone and lock, such as the option to unlock and lock your lock, setup a fingerprint, pair it with a program such as Alexa, and so on. Set up tends to be simple. If you are familiar with using a smart phone, you might find the process goes quite smoothly.

Timestamps, History of Access
Did you know some smart locks are going to allow you the option of checking the history of when the lock was locked and unlocked? If you have a code set up so that a person arriving at your home has to enter a unique code, you can even see who accessed your property and when. Often times, a timestamp feature is available. Using your phone, you might even be able to set up an automated lockout, which would prevent someone from being able to access your property if they entered the incorrect code several times. Password scrambling is a feature that can automatically change up your passcode for you. Auto locking is another option that can be set up.

The Convenience of Accessing Your Security Products with an App
There is convenience in being able to access your security products using an app. Consider this – if you have a guest arriving at your house, but you will not be home to let them inside because you got stuck in traffic, you can actually go to the app for your lock and add the guest. This makes everything simple, and you don’t have to fret if you unexpectedly got behind. If you are worried that your lock might fail to work because of a dead battery, you can find locks that still use a traditional key if desired.

Android and iPhone App Options
Smart locks can typically be paired with an Android phone or iPhone with the option to use Bluetooth and Wi-Fi, Alexa or even Google Assistant. It is certainly worth considering these products and the convenience that they could bring to your life. Being able to open your front door using your phone could be extremely convenient, especially if you need to do this remotely because someone you trust is at your home but can’t get inside. Being able to check remotely to make sure you remembered to lock the front door is another huge benefit. How many times have you driven away, only to pause and ask yourself if you locked up? Now, you don’t have to think twice, because you can set up auto lock using a phone, or just double check to see if everything is secured.

You can find very reliable smart locks that you can access and unlock using your phone. You can do just about anything from your phone today – whether you want to shop for clothes, order groceries online, order a meal to be delivered, buy groceries for curbside pickup, check the news, you name it – everything seems to be at your fingertips! But had you ever thought of how convenient it would be to be able to access your locks using your smartphone? After reading this information, we hope that you see how convenient this concept happens to be. With smart locks, you can enjoy the convenience of accessing your locks using a phone. If you are looking for heightened, technologically advanced security, you might want to consider a smart lock – a security product you can access with your phone! We hope you have a better idea of the features associated with this type of product.

It is a great idea to call on a mobile locksmith when assistance is needed with lock installation. A locksmith should be proficient in installing, repairing and replacing locks, to include smart locks. We are a mobile locksmith company that is skillful when it comes to smart locks. We source products and parts from reliable brands, such as Schlage, Kwikset and Yale. You can find smart locks from these brands, as well as many others. It is certainly worth taking a look to see what is out there. Whether you are looking for heightened security, greater convenience or both, smart locks are products that might just offer everything you are looking for – and more.
Thank you for visiting us and learning more about smart locks! website

How to Apply For an IVA

If you are wondering how to apply for an IVA, you may be wondering what the process entails. Before applying for an IVA, it is important to know what it involves. An IP will help you set up a plan and negotiate with your creditors to get your debts under control. The IP will work with you to determine the monthly payment you can realistically afford. This payment must be low enough to keep you from falling into a financial hardship. Your IP will then speak with your creditors to arrange a meeting to discuss your case. Your creditors will either meet in person, by phone, or even via video conference.

When you start to apply for IVA, you need to have some proof to back up your claims. The more documents you can provide, the better, because this will help the IP calculate the most affordable monthly payments and fees for your plan. Make sure that you are truthful when providing this documentation, because if it is inaccurate, it will hurt your application, and could lead to you paying more than you can afford. Your IP will need to see some of your recent bank statements and other documents to verify your income. If you have a mortgage or rent agreement, you should have this as well.

Your creditors will have the opportunity to approve or reject your application. For an IVA to be approved, you need to have seventy-five percent of your creditors vote in favor of it. Once 75% of the creditors have approved the application, the IVA will start. At this point, your creditors will be notified that all outstanding debt will be frozen. During this time, you will be expected to make regular monthly payments. You will also have to pay an IVA fee, which will be disclosed to your creditors.